Testimonials

• When we need usability testing for a user research project, we turn straight to the City Interaction Lab. The Interaction Lab team really focus on the design of each usability testing session, including script run-throughs and constant collaboration with us to ensure they can get answers to the questions we need to answer. Their research revealed hundreds of insights to our client about the user experience of their website and digital communication channels. The quality of the usability testing facilitation is first-class and gets the most our of every session. The team are quick on their feet and adapt sessions to get the most out of every participant. We get great feedback from our clients on the quality of the testing and the valuable insights they get from observing Stuart and his Team.

  Lagom Strategy

• My team and I have booked the City Interaction Lab and hired staff from the City Interaction Lab for several challenging projects in the past and we will certainly do it again. The personnel were extremely helpful and supportive. Especially in one of our projects, where we had the misfortune of last minute cancellations by more than one participant, Stuart’s help was instrumental!

  Web Team @ City University London

• The Interaction Lab were hugely supportive before and during our two day hire. We had a complex technical set-up that was non-standard, but they met every requirement. We couldn’t have wished for more.

  LMU University of Munich / City University London

• I booked the City Interaction Lab to conduct usability research for a client. We used the lab for a whole day and found the facility to be tidy and well equipped, and the service we had from Stuart was fabulous – he made sure we were well catered for and that all our participants felt comfortable and welcome. Our day went smoothly, we got some great product feedback and test results, and my client left very happy. I wouldn’t hesitate to recommend Stuart and the City Interaction Lab for your research.

  The User Story

• We were incredibly impressed with the team’s professionalism and attention to detail. We found the whole experience invaluable and could never have predicted the changes we needed to make to our website. I would highly recommend the Interaction Lab.

  Art UK

• We recently worked with The Interaction Lab to test a new website we had created for a Government agency client. The quality of work was exceptional, as well as the speed that they were able to turn around our last minute brief. The Interaction Lab were able to provide a full 360 service. They added value from the start by fleshing out our original brief and testing plan, and were able to provide high quality recruits to participate in the sessions. Further more, at the end of the process they provided highly detailed and insightful documentation, to allow us to understand the session results and how to best implement them to improve our site. Highly recommended as a team to work with for usability testing.

  AMV BBDO

• The whole team were really impressed with the UX workshops run for us by City Interaction Lab. We were hoping for a broad look at UX skills but with enough practical content for people to take back into their day to day roles as digital professionals, and that was exactly what we got. I’d recommend the course to anyone looking to make sure that their users are at the heart of what they do.

  Cancer Research UK

• We approached City Interaction Lab to undertake some user testing to help us to provide a more consistent experience for students accessing resources and activities provided on City University London’s Online Learning Environment – Moodle. The Team really listened to what we were hoping to achieve and worked with us to identify the issues caused by current inconsistencies and focused the user testing on aspects of the system that we had control over and could change. The Premium facilities in the Interaction Lab were great and we found it really beneficial to be able to work as a group in the Observation Space as the testing sessions were streamed into the room. We received a comprehensive report highlighting the key issues along with a findings workshop where we were provided with an opportunity to ask questions and discuss ways in which we might effectively address these issues. Overall it was a great experience; we really appreciated the collaborative approach of Stuart and Liad who worked with us at each stage of the process.

  LEaD Team @ City University London

• On the whole we were delighted with your service. The Team was very fast at responding to queries and it was great that you could accommodate our extra half-day at such short notice.

  NatCen Social Research

• The Interaction Lab team, using a very structured UCD process has defined and refined a very intuitive user interface which has gone down a storm with our customers. They helped prioritise the functional areas of the system and provided us with a much deeper understanding of our users. The Interaction Team has been a joy to work with. I’ve always considered the team as an extremely valuable asset to the project. They have been reliable, professional, educational and fun. Stuart invited me to join him and shadowing a user and to be involved in user testing. I can’t imagine many other UX agencies doing this. I have already recommended the team at the Interaction Lab for another project within our organisation. I have no doubt that the project would not have been as successful without the team’s input.

  Orchard Systems