• Introducing City Interaction Lab

    Ever wondered what City Interaction Lab does?

    Wonder no more! We’ve made this short video explaining the Human-Centred Design approach we follow and showcasing some of the user experience techniques we utilise within our consultancy projects.

    Watch on Youtube
  • UX for Non-UXers

    City Interaction Lab has developed a series of introductory UX workshops aimed at those with UX responsibility but lacking any UX training.

    The goals of the workshops are to provide a common language for project teams, get staff up to speed with UX fundamentals, and introduce them to design thinking.

    More information on training
  • Promaster Mobile Redesign

    Find out how City Interaction Lab have helped Orchard Information Systems redesign an app to support property surveyors work in the field.

    The Promaster Mobile app is used by surveyors to capture information on properties they visit. City Interaction Lab have recently conducted a User Centred Design project in order to redesign it for new platforms.

    More about Promaster Mobile
    A persona and wireframes produced for the project.
  • The Interaction Lab is a Human-Centred Design consultancy based within City University London. The Lab is the commercial arm of the Centre for Human Computer Interaction Design.
  • What we do

    • Research

      Conduct user research into a current system or a proposed system to understand problems and opportunities.

      Read More
    • Design

      Document the proposed system in order to understand users and the tasks they perform then produce designs of key interface elements, these are iteratively refined from simple sketches to the final implementation.

      Read More
    • Evaluation

      Evaluation involves exploring how users interact with a product by asking them to complete indicative tasks using the product and explaining their thought processes as they do so.

      Read More
  • Our work

  • Testimonials

    • The Interaction Lab were hugely supportive before and during our two day hire. We had a complex technical set-up that was non-standard, but they met every requirement. We couldn’t have wished for more.

      LMU University of Munich / City University London
    • I booked the City Interaction Lab to conduct usability research for a client. We used the lab for a whole day and found the facility to be tidy and well equipped, and the service we had from Stuart was fabulous – he made sure we were well catered for and that all our participants felt comfortable and welcome. Our day went smoothly, we got some great product feedback and test results, and my client left very happy. I wouldn’t hesitate to recommend Stuart and the City Interaction Lab for your research.

      The User Story
    • We were incredibly impressed with the team’s professionalism and attention to detail. We found the whole experience invaluable and could never have predicted the changes we needed to make to our website. I would highly recommend the Interaction Lab.

      Art UK
    • We recently worked with The Interaction Lab to test a new website we had created for a Government agency client. The quality of work was exceptional, as well as the speed that they were able to turn around our last minute brief. The Interaction Lab were able to provide a full 360 service. They added value from the start by fleshing out our original brief and testing plan, and were able to provide high quality recruits to participate in the sessions. Further more, at the end of the process they provided highly detailed and insightful documentation, to allow us to understand the session results and how to best implement them to improve our site. Highly recommended as a team to work with for usability testing.

      AMV BBDO
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