Our Work

  • First Person Shooter Game created in GameGuru Game Engine

    The Game Creators – GameGuru – Game Engine Expert Review

    We supported The Game Creators with an Expert Review of their GameGuru game engine.…

  • Reality Check Systems – Virtual Reality (VR) User Testing

    We user tested an innovative Virtual Reality (VR) mining tour for Reality Check Systems within our fully equipped labs. …

  • BotsAndUs – Expert Review and User Testing

    Background BotsandUs are a data driven robotics and AI company operating in the service sector. They have developed autonomous hospitality robotic platform named Bo that interacts with customers and provides them with useful information. With each interaction feeding into an analytics portal that allows businesses to better understand their customers needs. With their autonomous robots operating in public environments supporting members of the public with enquiries BotsandUs are reliant on a good user experience to ensure user satisfaction and prevent rejection. A poor user experience would likely frustrate users and result in vandalism of the robots or their removal by the venue. With the aid of City Interaction Lab BotsAndUs wanted to identify any issues with how members of the public interacted with the robots (Bo). They were also interested in how else the public imagined interacting with Bo in order to inform future developments. What we did City Interaction Lab initially conducted an Expert Review of the robotic platform (Bo). The researcher interacted with Bo using speech and touch (on an interactive screen) in order to complete tasks representative of the target audience. The researchers then produced a report categorising issues and actionable recommendations. Our researcher followed the Expert Review by conducting User Testing sessions where members of the public interacted with Bo to complete the same tasks. This allowed researchers to understand which of the issues really impacted users as well as capture users feedback around the use of robotics in public spaces and identify opportunities for future development. Outcomes Our research highlighted that target users had high expectations from the robotic platform that were not being delivered by its current functionality. BotsAndUs realised the robot needed more agency in order to offer value over traditional kiosks. …

  • Image of City University London Intranet Homepage half as a wireframe and half as the finished design

    City University London – Intranet User Testing

    We supported the web team at City University London in evaluating their proposed intranet homepage designs. …

  • Cancer Research UK – UX Training Workshops

    We supported Cancer Research UK in raising awareness of user experience within their organisation through tailored training workshops.…

  • Promaster Project Materials pinned to whiteboards using magnets

    Promaster Mobile – App Redesign

    We conducted a User Centred Design project with Orchard Systems in order to redesign a mobile working app for new devices and OS's.…

  • CBeebies SpotBots – Contextual Research

    We conducted field research into a second screen app with children and their parents within their homes.…

  • ExperienceCity – Design Project

    We ran a shortened version of the UCD process over a summer in order to produce a student careers portal in time for the new semester.…

  • Virgin Atlantic Airways – User Testing Support

    We supported Virgin Atlantic Airways by conducting user testing on proposed redesigns of key user journeys on their website.…

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